MANAGED IT SERVICES
MANAGED IT SERVICES
One accountable team supports your staff and manages computers, servers, networks and cloud services. We record work, agree priorities and investigate the cause of recurring problems.
EVERYDAY SUPPORT
Staff know where to turn
We resolve email, software, printing, account and access issues remotely.
When physical equipment or the local network needs attention, we arrange an on-site visit in Kaunas. Work-stopping incidents are handled according to the agreed severity and service level.
- Remote user support
- Joiner and leaver account tasks
- Computer, server and network incidents
PROACTIVE MANAGEMENT
We do more than react to failures
We monitor updates, backups and important security alerts. Hardware and licence records help plan replacements before a device fails or a licence expires.
We periodically review open IT work and agree what to address now, what to budget for and what would not provide useful value.
- Update and alert management
- Hardware and licence inventory
- Prioritised improvement plan
ONBOARDING
We first establish what we will manage
We collect information about staff, devices, critical systems, suppliers and existing access. We agree contacts, incident severity and responsibilities.
The initial review produces a clear list of work. Scope reflects the real environment and support need, so a small company does not have to adopt an enterprise-sized model.
NEXT STEP
Need dependable managed IT support?
Tell us your team size and briefly describe your current environment. We will recommend a practical first step.
FAQ
Frequently asked questions
Do you support small companies?
Yes. We tailor the scope to the number of users, devices and critical systems and to the support that is genuinely needed.
Is support available only in Kaunas?
We work on-site in Kaunas and resolve most user, software and access issues remotely across Lithuania.
What determines response time?
Response times and priorities are defined in the service agreement. Incidents that stop work are assessed first.
Need dependable managed IT support?
Tell us your team size and briefly describe your current environment. We will recommend a practical first step.